DO'S
Review all Virgin Media training materials, Direct Selling Policy, Sales Guidelines and Brand Guidelines thoroughly before contacting any prospective customers
Ensure the customer completes the order process and submits their own order themselves
Provide the correct customer contact information during the order process, not that of your own. Virgin Media will contact the customer to keep them informed of the progress of their order, or request additional information if required
Explain to the customer what will happen next. For the full details, consult the Order Process Guide by Clicking Here
Advise the customer to only contact Virgin Media via the number contained within their order confirmation email
Only use the Share It platform when promoting Virgin Media services on social media
DONT'S
Contact Virgin Media customer services to place an order as this will lead to the order being placed directly with Virgin Media, and therefore, not credited to the NeXarise IBO. All orders must be placed through the Virgin Media Partners website only
Be an active Virgin Media employee and sell Virgin Media services through NeXarise (Virgin Media employees are prohibited from becoming or being recruited to become a NeXarise IBO)
Use cold marketing sales techniques such as door knocking to acquire new Virgin Media customers
Produce multiple orders for the same customer, as this is not permitted. Each order must be under a different account holder’s name
Allow your customers to cancel their existing Virgin Media contract to then sign up their partner/spouse as new customer at the same address
